Welcome to MORA, your trusted online flower boutique. By using our website and placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully.

Use of Website

You must be at least 18 years old or accessing the site under the supervision of a parent or guardian.
You agree not to misuse the website, including attempting unauthorized access or distributing harmful content (e.g., viruses).

Product Availability & Substitution

All products are subject to availability. In rare cases, we may substitute certain flowers with similar ones of equal or greater value to maintain the overall appearance and value of the bouquet.
Images are for illustrative purposes. Actual arrangements may slightly vary depending on seasonality and regional availability.

Orders & Payment

We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.
Orders are confirmed only after successful payment.
Prices are listed in USD and are subject to change without notice.

Delivery Policy

Delivery times may vary based on location, weather, and peak seasons (e.g., Valentine’s Day, Mother’s Day).
Same-day delivery is available in select areas if the order is placed before the cutoff time.
It is your responsibility to provide an accurate delivery address and recipient information.

Cancellation & Refunds

Cancellations are accepted up to 24 hours before the scheduled delivery time.
Due to the perishable nature of flowers, we do not offer refunds after delivery unless there is a clear quality issue.
If you are not satisfied with your order, please contact us within 24 hours of delivery with photos and a description of the issue.

Privacy Policy

We respect your privacy and ensure that your personal data is handled in accordance with our Privacy Policy.
We do not share or sell your information to third parties without your consent.

Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of MORA and protected by copyright laws.
You may not reproduce, distribute, or exploit any content without our written permission.

Liability Limitation

MORA is not responsible for any indirect, incidental, or consequential damages resulting from the use of our services.
Our total liability for any claim will not exceed the value of the order in question.

Modifications

We reserve the right to update or modify these terms at any time without prior notice.
Continued use of the site after changes implies acceptance of the updated Terms and Conditions.